Shipping Policy

 

Please note that from November to January every year, near Black Friday, Cyber Monday, Christmas and New Year holidays, the logistics timeframe will be significantly longer in these three months, Hope you understand.






 

Shipping

1. Orders will be ship out within 1-3 days and shipping will take around 10-20 Business days to send the package to you (Note: we don't ship out orders at weekend).

2. Once the order is shipped, we will send the tracking to your email. You can track the shipping on this website with the tracking number: 

https://www.17track.net/en/carriers/syd

3. You can cancel the order or change the shipping address anytime before we send the products out to you. But once the product has been shipped out, we cant refund or change the address.For marked-as-delivered packages not received, please contact your local post office.

4.Important Tracking Notes:

  • PostNL: Tracking updates begin after flight preparation (3-10 days)
  • UPS/DHL/DPD: Updates appear after customs clearance in destination country (7-15 days)
  • Please wait 10 days after shipping notification before checking tracking

We appreciate your understanding of these policies as we work to provide the best service possible.

Need help? Contact RandM-shop team during business hours (Mon-Fri, 9:00 AM-6:30 PM).